Information we collect
www.aseanvisa.org may collect, use and store the following types of personal data:
Personal information provided by you
It is necessary to enter a range of personal information to complete an online visa application form on www.aseanvisa.org This data includes your full name, address, date of birth, travel plans (such as dates, times, and accommodation details), passport details. To process visa applications it may be necessary to provide some highly-sensitive information, such as information related to your gender, ethnicity, religion, beliefs, health (including sexual health), genetics, and criminal record.
Documentation provided by you
To process your visa application applicants may be required to provide copies or scans of a range of different types of documentation including: passports, IDs, resident cards, birth certificates, bank statements, letters of invitation, and parental authorization letters (regarding minors).
We collect information about users’ computers, tablets, phones, or any other devices which are used to visit our website. This information includes IP addresses, the user’s geographical location, and the operating system and browser. We also collect data about the user’s preferences and habits such as the number of times they have visited our website and the durations of the visits.
How information is used
www.aseanvisa.org uses the collected information for a range of purposes related to the services offered on this website. Users’ data may be used in the following ways:
To process your application
We use the information we collect on the application form to process your visa application. We share the information with the relevant authorities so they are able to grant you authorization to enter the country.
To communicate with you
To communicate with users it is necessary to use personal information. This allows us to answer questions, reply to emails, send email notifications regarding the statuses of applications, and to deal with requests.
To comply with the law
Sometimes, we are required by law to disclose personal information to comply with various legal obligations. We may need to share information when required to do so during times such as legal proceedings, audits, and investigations.
To improve our website and services
We analyze the data we collect using various programs in order to improve our website and the overall experience for our web users. This includes improving our services as well as the website.
How information is shared
www.aseanvisa.org does not share your personal information with third parties except in the following circumstances:
With governments and authorities
To process your visa application we share the information and the documentation you provide with the government. The government needs this data to either approve or deny the visa application.
With affiliate companies
www.aseanvisa.org is a global business which works with a number of affiliated companies. Information might be shared with our affiliate companies which operate in multiple countries. Your information may be shared with these companies and your information may be transferred between our own internal offices.
With third-party service providers
We use third-party service providers to perform certain functions on our behalf such as providing advertisements, processing credit card payments, analyzing the use of our website and user habits, and sending emails. We may share information with these third-party service providers but only the data which is essential to enable them to provide their service.
For legal purposes
We may disclose personal information about you when required to by law or regulations. This could include laws and regulations which apply within or outside your country of residence.
We may need to disclose information in the following circumstances: to comply with legal process, to respond to requests from public authorities and officials, to enforce our policies, to protect our operations and those of our affiliates, to protect our rights, privacy and safety, to allow us to pursue available legal remedies, or to limit the civil damages we may incur.
Managing and deleting your information
You have the right to request the deletion of your information or to request an electronic copy of your information.
Please be aware that we cannot provide any information about other people and we cannot delete information which we are required to keep by law.
Security and Retention of Personal Information
www.aseanvisa.org follows high-security protocols and procedures in order to prevent loss, misuse, and alteration of data. Information is stored on firewall and password-protected servers and there are also physical security measures in place.
We keep users’ data for a period of three years. After this period of time data is deleted. Our data retention policies ensure that we comply with legal obligations.
Users acknowledge it is not the responsibility of www.aseanvisa.org to guarantee the security of sending information via the Internet.
Third Party Websites
Our website may contain links to third-party websites which are not operated by us. www.aseanvisa.org is not responsible for the privacy policies of any linked third-party websites. If you click on any links to third-party websites we highly recommend that you carefully review their privacy policies before you provide them with any of your personal data.
www.aseanvisa.org only collects childrens’ data for the purpose of processing visa applications and providing related services. As we state in our Policy, parents and guardians give us their consent to collect and use the data of minors by providing their data on the form.
Who we are and how you can contact us
We help travelers with their applications and obtain visas from governments by providing expert assistance and guidance.
Our Customer Service Team at www.aseanvisa.org is available 24/7, 365 days a year, and they can respond to any questions, queries, or doubts that you may have about applying online for a travel authorization through our website.